New training from KnowNow with Jason Shiers – Hot Transfers – Carrying out effective customer interventions.

Don’t miss our essential new training course – Hot Transfers – Carrying out effective customer interventions. With the introduction of Identify, Act, Evaluate being introduced as a formal guidance under social responsibility code 3.4.3 gambling operators are now in a position where they have to be able to transfer players showing markers of harm in a ‘hot transfer’ to someone qualified to help.
Hot Transfers - Carrying out effective customer interventions. Read more

New Training from KnowNow – Carrying out Remote Customer Interactions.

Don’t miss our essential new training course – Carrying our Remote Customer Interactions. With the UK Gambling Commission recently publishing and then retracting its guidance regarding remote customer interactions this live and interactive virtual training will ensure that you and your team understand the new requirements and how to best implement them in your work.Carrying out Remote Customer Interactions - online training from KnowNow Limited

Read more

Player Protection Workshop with Seventh Wave Corporate Training

We’re delighted that Adrian Sladdin, Director, Seventh Wave Corporate Training is chairing our Player Protection Forum in March 2022. It’s going to be a busy few days for Adrian. On day 3 he’ll be holding an exclusive Workshop designed to build on the learning across the two previous days.

So with a quick insight into what to expect from the Workshop we’ll hand over to Adrian…

Player Protection Forum and Workshop 2022 from KnowNow Limited

Read more

1 2 3 13