The 7th Annual KnowNow Conference 2025

Event Phone: +44 7734 215166

The 7th Annual KnowNow Conference 2025.

September 3/4 2025.

State of play … Sustainability … Global markets … Innovation.

The Annual KnowNow Conference brings together key stakeholders from across the compliance and player protection community in the Gambling Industry.

A look back at how the topics have progressed since the first event in 2018 demonstrates how far the industry has evolved when it comes to compliance and player protection. In this fast paced and crucial area there are always developments, innovations and ultimately more to do.

With new legislation and with regulators placing an emphasis on enforcement and penalties, it has never been more important to stay ahead of the game when it comes to protecting our customers. 

Throughout these crucial two days we will take you on a journey designed to; 

• Keep up to date with legislation, regulation and what it actually means in practice.
• Explore solutions and how they can help achieve our player protection and compliance goals.
• Collaborate with industry experts and stakeholders from in and around the industry to achieve the shared goal of reducing gambling related harm.

Join us in London and be part of the conversation that helps the industry continue to evolve. 

Day 1. 

Time slots are provisional, and exact timings may be subject to change.  

09:30 – 09:50 Opening remarks:(What the hell happened? We leave you alone for 18 months and the world goes crazy!!) An update on the past 18 months and scene setting for the next 2 days.
Robert Mabbett, Engagement Director, Better Change (Gibraltar) Ltd.

09:50 – 10:20 Keynote: Gambling Commission Industry Forum Panel update.
Kirsty Caldwell, Founder and CEO, Betsmart Consulting.

10:20 – 10:50 Legal update.
Jessica Wilson, Senior Associate, Harris Hagan.

10:50 – 11:10  Networking Break. 

11:10 – 11:45  B2B Supplier Enforcement Action, Managing Risk.
Elizabeth Dunn, Partner, Bird & Bird LLP. 

11:45 – 12:30 Panel: Open Banking Myths.
Jeremy Lever, Head of Gaming and Accountancy, Armalytix.
Max Collinge, Head of Product, Yaspa.

12:30 – 13:30 Lunch. 

13:30 – 14:00 Keynote.
Grainne Hurst, CEO, Betting and Gaming Council.

14:00 – 14:45  Question time: What has the Gambling Industry ever done for us? Q&A and debate on the impact of the Gambling Industry on society.
David Richardson, Director of Strategic Partnerships, Better Change (Gibraltar) Ltd.

14:45 – 15:15   Presentation: When I grow up I want to work in Gambling! Empowering the future workforce of the Gambling Industry.
FDM and Better Change (Gibraltar) Ltd on Training, Education and showing gambling as a viable career option.

15:15 – 15:35  Networking Break. 

15:35 – 16:15 Presentation – Commercial benefit of understanding player risk distribution.
Paula Murphy, Head of Business Development, Mindway AI.
Jez White, Safer Gambling & Sustainability Specialist, BetComply.

16:15 – 16:30 Closing remarks and end of day 1. 

16:30 – 18:00 Drinks Reception. Sponsored by Yaspa.

Day 2. 

09:30 – 09:50 Day 1 review, opening remarks.
Robert Mabbett, Engagement Director, Better Change (Gibraltar) Ltd. 

09:50 – 10:20 Keynote: International Regulator.

10:20 – 11:00 International Hotseat: Planning for Global Dominance: How to approach new and emerging markets.
Stephen Aupy, Business Development Manager, Mindway AI.

11:00 – 11:20 Networking Break. 

11:20 – 11:50 Presentation: Case study from Global regulation. 

11:50 – 12:30 Debate: Regulatory consequences, who’s getting it right? Who’s getting it wrong? 

12:30 – 13:30 Lunch. 

13:30 – 14:30  Panel: What is the next big thing in gambling? Panelists present individually on the next big thing as the jury vote. 

14:30 – 15:00  Presentation: Gambling or Gaming, Free to play or real money. How the gamification of popular games, Brand and Products is evolving. 

15:00 –15:20 –  Networking Break 

15:20 – 16:20 –Round Table Sponsored by Mindway AI.

Session 1: Utilising AI.

Session 2: A closer look at the key takeaways from each track – State of play, Sustainability, Global Markets & Innovation.

16:20 – 16:30  Closing remarks and end of day 2. 

Who should attend?

• Senior management at gambling operators.
• Heads of compliance at gambling operators.
• Heads of Player Protection, Safer Gambling at gambling operators.
• In-house lawyers legal professionals at gambling operators. 
• Anybody involved in player support and treatment services.
• Compliance professionals at B2B suppliers.
• Solution providers and regtech professionals.
• Consultants working with the gambling industry.
• Regulators. 

“KnowNow events look at the bigger picture when it comes to gambling regulation. Whilst some events focus solely on business or player protection KnowNow looks at all aspects of regulation, from protecting the young and vulnerable to keeping crime out of gambling and making sure gambling is fair and open to all who consume it. What’s more they are intimate events with leading professionals that are conducted in such a way that provokes conversation and debate which is essential to getting to the root of the issues of the time.”   Robert Mabbett, Engagement Director, Better Change (Gibraltar) Limited.

Email matthew.holley@knownowltd.com for more information.

Find out about the sponsorship packages available for you here.

“The supremely focused KnowNow Limited conferences with an always excellent choice of speakers should be regarded as “must attend” events by anyone interested in achieving the highest standards of compliance in the gambling sector.”   

David Clifton, UK Gambling Regulation Expert.

Event Partner.

 

 

 

 

FDM is a global network of leaders powering the people behind technology and innovation.

We offer expertise in technology, data, risk management, and regulatory compliance to help gambling companies stay ahead in a rapidly evolving market.

Pioneers in talent creation and leaders in diversity and inclusion, we provide the right skills to drive digital transformation and help your business remain competitive and agile with teams that represent society.

We give driven people and global organisations what they need to stay ahead.

fdmgroup.com