Social Responsibility for Gambling Operators and Keeping Crime Out of Gambling 2023

Event Phone: +44 (0) 7734 215166

  • Social Responsibility for Gambling Operators and Keeping Crime out of Gambling 2023
    September 13, 2023 - September 14, 2023
    9:00 am - 5:00 pm

Now in its 6th year, the annual KnowNow Conference brings together key stakeholders from across the compliance and player protection community in the Gambling Industry.

A look back at how the topics have progressed since the first event in 2018 demonstrates how far the industry has evolved when it comes to player protection. In this fast paced and crucial area there are always developments, innovations and ultimately more to do.

With the publication of the long awaited Gambling White Paper bringing new legislation and with regulators placing an emphasis on enforcement and penalties, it has never been more important to stay ahead of the game when it comes to protecting our customers. 

Throughout these crucial two days we will take you on a journey designed to; 

  • Consolidate our understanding of problem gambling and at risk customers
  • Keep up to date with legislation, regulation and what it actually means in practice
  • Explore solutions and how they can help achieve our player protection and compliance goals
  • Collaborate with industry experts and stakeholders from in and around the industry to achieve the shared goal of reducing gambling related harm

Join us in London and be part of the conversation that helps the industry continue to evolve. 

Who should attend:

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection, Safer Gambling or Social Responsibility at gambling operators
  • In-house lawyers legal professionals at gambling operators 
  • Anybody involved in player support and treatment services
  • Compliance professionals at B2B suppliers
  • Solution providers and regtech professionals
  • Consultants working with the gambling industry
  • Regulators 

Social Responsibility for Gambling Operators.

Day One.

9.00 – Registration

9.30 – Introduction to Conference

9.45 – Regulatory Update. How well is the industry responding to the new regulations?
Melanie Ellis – Partner at Northridge Law LLP (Betting & Gaming).

10.15 – Panel One – Positive Play – Early gambling experiences and gateway products. Where are the opportunities to promote positive play and a sustainable relationship with responsible gambling? Where are the gaps identified by the UKGC in Responsible Gambling and how do we fill them?

Moderator: Adrian Sladdin, Director, Seventh Wave Corporate Training.
Liam Smith, Director of Customer Operations, Rank Group.
David Richardson, Head of Strategic Partnerships, Better Change (Gibraltar) Ltd.
Ian Shanahan, Director of Business Development and Fundraising, YGAM.
Christina Thakor-Rankin, Co-Founder, All-in Diversity Project.

11.00 – Affected Others – Improvements in Affordability checking across the industry and how problem gambling affects family, friends and work; gambling related harms and vulnerability. 

Matt Smith, Head of External Affairs, Betknowmore UK.

11.30 – Coffee & Networking

11.50 – Gambling & Good Mental Health – Focus on identifying mental health issues in gambling and how to deal with them.

Zoe Sinclair – Owner of Employees Matter | Co-Founder of This Can Happen.
Julie Martin – Peer Aid Coordinator, Betknowmore UK.

12.20 – Panel Two – Responsible & Ethical Leadership – The positive impact of operator practices and why this links to a moral obligation to improve our customer care.

Moderator: Adrian Sladdin, Director, Seventh Wave Corporate Training.
Robert Mabbett, Engagement Director, Better Change (Gibraltar) Ltd.
Paul Dent, Strategic Engagement Lead, Gordon Moody.
Danny Brookes, CEO, Rdentify.
Paula Murphy, Business Development Manager, Mindway AI.

1.00 – Lunch

2.00– Panel Three – The Safest Place to Gamble. Product characteristics and the risk and range and variability of gambling experiences.

Moderator: Stephen Aupy, Business Development Manager, Mindway AI.
Laura Bedborough, Head of Business Development, ClientScan.
Matthew Curtis, Head of Responsible Gambling, L&L Europe Limited.
Dena Merson, Founding Consultant and Leadership Coach, Simply Racing.
Yardena Almagor, Head of Player Safety UK, William Hill.

2.45 – Cifas: The Insider Threat; what if the gambling white paper was an insider threat tool?

Tracey Carpenter, Insider Threat Manager, Cifas.

3.15 – Tea & Networking

3.30- Personalise, Protect, Play – optimising the use of credit bureau data to understand player vulnerability.
Rob Haslingden, Customer Value Office Head of Propositions & Portfolio Marketing, Experian.

4.00 – Panel Four – What can go wrong? Why the fines are stacking up

across the gambling industry and how we should respond positively to them.
Moderator: Adrian Sladdin, Director, Seventh Wave Corporate Training.
Adam Doyle, Head of Gaming – Platform, Lexis Nexis Risk Solutions.
Ian Sims, CEO, Rightlander.
Louisa Clark, Compliance Consultant, BetSmart Consulting.
Simo Dragicevic, Board Member, Responsible Gambling Council and GB Gambling Commission.

4.45 – Close Day One.

Keeping Crime out of Gambling. 
Day 2.

9.00 – Registration.

9.20 – Introduction to the conference.

09.30 – An update on the latest AML guidance.

David Whyte, Senior Associate, Harris Hagan.
Jessica Wilson, Associate, Harris Hagan.

10.30 – Panel Five – Are we winning in the battle to keep crime out of
gambling and where are your greatest risks?

Moderator: Tom Edmonds, Managing Associate, Northridge Law LLP.
Jeremy Lever, Head of Gaming, Armalytix.
Ray Wilson, Gambling MLRO/AML Consultant.
Alec Cudworth, Sales Specialist (Fraud & Identity) iGaming. Lexis Nexis Risk Solutions.

11.30 – Coffee & networking

11.50 – Video Interview Part 1 Paying for gambling through Fraud– Neil Tyson talks to Tracey Stevenson

12.00 Panel Six – What are your fraud, bribery and corruption risks and are they aligned with your ESG program?

Moderator: Neil Tyson, Owner, Rightway Compliance.
Alexander Hall, Fraud Prevention Strategy Consultant, Dispute Defence Consulting.
Dena Merson, Founding Consultant and Leadership Coach, Simply Racing.
Matthew Curtis, Head of Responsible Gambling, L&L Europe Limited.
Jon Russell – Chair, International Betting Integrity Association and Director at Betway Group.
John Burgess – Head of Integrity, British Horseracing Authority

1.00 – Lunch

2.00 – Video Interview Part 2 Paying for gambling through Fraud– Neil Tyson talks to Tracey Stevenson

2.05 – Panel Seven – Proceeds of Crime linked to gambling harms. How can operators prevent illicit funds being deposited in their accounts and what are the implications for all if they don’t?

John Binns, Partner, BCL Solicitors LLP
Alex Macey, Gambling Harms & Gambling Crime Expert.
Andy May – Recovering disordered gambler. Guilty of Fraud – survivor of prison. Determined to help others.
Tom Gadsden, Product Director, Identity, Experian, UK & Ireland.

2.50 – Identity Theft – Latest trends in fake and stolen documents and what you can do about it.

Gavin Burton – UK Identity Fraud Advisory (UKIFA) and ex- Metropolitan Police

3.20 – Coffee break

3.35 – Update and Guidance on UK Sanctions Regime.

Claire Wilson HM Treasury Sanctions and Illicit Finance and ex-UK Gambling Commission

4.05 – The need for a full Criminal Justice System approach to supporting those with gambling related harms.

Chris Walker, CJS Programme Manager, Gamcare.
Sarah Page, Associate Professor in Social Justice and Social Learning, Staffordshire University.

4.45 – Close Day 2

Contact Matthew Holley for more information:



Venue Website:

1 America Square, 17 Crosswall, London, EC3N 2LB, United Kingdom


America Square Conference Centre and events venue brings together the contemporary with the uniquely historic in bright, innovative event spaces and meeting rooms located in the heart of the City of London’s Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop.

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