What’s bugging our players and how do we best serve them? A Fireside Chat with IBAS.

We’ve got some great content lined up for you at our Player Protection Forum. A highlight promises to be a fireside chat with Robert Mabbett, Better Change (Gibraltar) Limited and Richard Hayler, Managing Director, Independent Betting Adjudication Service (IBAS).

OK there won’t be a fire but this is one hot topic as they will be discussing what’s bugging our players and how do we best serve them?

Not giving too much away but read on for an idea of what to expect from this chat…

Player Protection Forum 2024

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Lets talk about gambling and preventing gambling harms with Better Change

We were very happy when ‘KnowNow Regular’ Robert Mabbett agreed to chair our Player Protection Forum.
Rob joined Better Change (Gibraltar) Limited after a 5 year spell at Gordon Moody. With over 11 years industry experience, including winning the Racing Post and SIS Betting Shop Manager of the year, Rob brings a unique insight to the event…

So to get us ready for the event let’s hand over to Rob to talk about gambling and preventing gambling harms…

Robert Mabbett - Better Change (Gibraltar) Limited - preventing gambling harms

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KnowNow Training. In-house training courses from KnowNow Limited.

Did you know about the KnowNow Training courses that we provide for the gambling industry? Furthermore we can also offer you a bespoke training solution to meet your organisations needs.

With an ever evolving regulatory landscape it is essential to adapt quickly, embrace new ways of working, engage with your customers and colleagues and respond quickly to regulatory change.

Now it is more important than ever to make sure that your team is up to date and equipped with the knowledge and skills to enable your business to adopt best practice and continue to thrive in these times and beyond.

KnowNow Training and conferences.

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Essential Training from KnowNow – Carrying out Remote Customer Interactions.

Don’t miss our essential training course – Carrying our Remote Customer Interactions.

All of the new requirements of Social Responsibility Code 3.4.3 are now in place. It is key for senior managers across your organisation to ensure that they fully understand the requirements and their role in implementing them effectively.

This live and interactive virtual training will enable you and your team to understand the new requirements and how to best implement them in your work.Carrying out Remote Customer Interactions - online training from KnowNow Limited

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Ready yourself – A 5-step guide to improving your understanding of a player’s financial vulnerability in readiness for regulatory change

The Information Commissioners Office (ICO) has announced that GDPR does not prevent gaming firms using credit bureau data to inform their understanding of a player’s financial risk.

In association with this, the Gambling Commission (GC) has proposed spending limits should be used as triggers for making vulnerability checks on players. The data being proposed to make these checks includes public information such as CCJs and bankruptcies, as well as more insightful credit and current account turnover data collected by credit bureau.

Financial institutions have been using these data for many years as trusted sources of information to inform someone’s financial well-being when applying for a loan.

The Gambling Commission is now consulting on these proposals in its review of Licensing Conditions and Code of Practice, which concludes at the end of October.

The results of this consultation may call on gaming firms to adopt credit bureau data as part of their everyday operations to protect players from harm.

Experian credit bureau data - Protect, Personalise and Play

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Using credit bureau data to better identify and support financial vulnerability.

We’re counting down the days until we host our 6th Annual Conference. Don’t Miss Rob Haslingden from our sponsor Experian who will be talking about optimising the use of credit bureau data to understand player vulnerability.

Want to find out more about how the gambling industry can benefit from credit bureau data to help improve affordability checks and enhance player protection? Then read on for an overview from Experian.

Experian credit bureau data to help gambling companies with affordability checks and to enhance player protection

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Empowering Safer Gambling Practices: Meet Rdentify – Our Commitment to Responsible Gaming.

We’re delighted to welcome back Rdentify as a sponsor for our 6th Annual Conference; Social Responsibility for Gambling Operators and Keeping Crime out of Gambling.

Rdentify brings together state-of-the-art machine learning, and linguistics technology to provide real time customer protection by identifying signs of vulnerable customers in real time during customer interaction.

Join us on 13-14 September in London and meet the team. Want to know more about Rdentify? Then read on for an overview from their CEO, Daniel Brookes.

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