Player Protection Forum 2024

Event Phone: +44 7734 215166

Player Protection Forum: Positive Outcomes For All.

Player protection is a key ethical and commercial issue for anyone working within the gambling industry. With the recent publication of the government white paper, the industry still remains firmly under the microscope. With ongoing consultations with the regulator this doesn’t seem to be something that is going to let up anytime soon.

Gambling harms are now recognised and spoken about as a public health issue. We continue to see regulatory fines and even licence suspensions.

The mainstream media are also fuelling the fire with stories relating to problem gambling. The message seems to be that the operators are not doing their bit. This stance in turn continues to drive negative public opinion and miss-trust in the industry.

In other jurisdictions we see regulatory reform and emerging markets bring new business opportunities coupled with new player protection considerations.

Those working in this area understand that player protection is a very complex issue. There is no simple solution and the industry is working on multiple fronts to address the problems and minimise harm. There are calls for collaboration and at KnowNow we hope to facilitate just that.

At the Player Protection Forum we’ll be looking at the latest technology and digital solutions and how it can help us to detect, prevent and combat problem gambling. We’ll also be focusing on how we can identify, understand vulnerable customers and in turn support them. We will bring together key stakeholders from within and around the industry, look back at what has happened and forward to what is yet to come. Our goal, as always, is to provide practical advice on what the next steps need to be.

We believe that change comes from within. Join us in London for what promises to be a lively and informative event.

Day One.

9.00 – Registration.

9.30 – Conference introduction from the chair.
Robert Mabbett, Engagement Director, Better Change (Gibraltar) Limited.

9.45 – Regulatory Update.
Melanie Ellis, Partner, Northridge Law LLP.

10.15 – Panel One – A Day At The Races – Why we need to back a winner on financial vulnerability and financial risk.
Moderator: Neil Tyson, Director, Rightway Compliance.
Dena Merson, Founder, Simply Racing UK.
Tina Thakor-Rankin, Principal Consultant, 1710 Gaming Limited.
Jyoti Kohli, Safer Gambling Manager, Gamcare.

11.15 – Coffee.

11.30 – Presentation – The Human Condition – The Psychology of Gambling.

12.00 – Panel Two – Putting people first – What’s bugging our players and how do we best serve them?
Dave Richardson, Head of Strategic Partnerships, Better Change (Gibraltar) Limited.
Martin Lycka, SVP for American Regulatory Affairs and Responsible Gambling, Entain.
Lee Mottershead, Senior Writer, Racing Post.
Richard Hayler, Managing Director, Independent Betting Adjudication Service (IBAS).

13.00 – Lunch.

14.00 – Presentation –  Product Safety in Gambling Technology. Achieving the right balance.
Simo Dragicevic, Co-Founder, The Game Safety Institute.

14.30 – Panel Three – Educating Our Customers. Future proofing the industry.
Moderator: Adrian Sladdin, Director, Seventh Wave Corporate Training.
Aras Kaplan, Compliance Manager, Leisure Electronics.
Liam Smith, Director of Customer Operations, Rank Interactive.
Ross Ferguson, Head of AML & Player Protection, Genting Casinos UK.

15.30 – Coffee.

15.45 – Round Table Discussion.
Keeping Colleagues and Customers Safe – Socially responsible incentives and gambling management tools.

17.00 – Close

Day Two.

9.00 – Registration.

9.25 – Conference Introduction from the chair.
Robert Mabbett, Engagement Director, Better Change (Gibraltar) Limited.

9.35 – Panel Four – Preserving Tradition, Embracing Innovation, what will gambling look like in the future and how are we embracing technology to support our approach?
Moderator: Adrian Sladdin, Director, Seventh Wave Corporate Training.
Simo Dragicevic, Co-Founder, The Game Safety Institute.
Tina Thakor-Rankin, Principal Consultant, 1710 Gaming Limited.
Kirsty Caldwell, Founder and Director, Betsmart Consulting.

10.15 – Presentation – World of Technology. Our vision for the future.

11.00 – Coffee.

11.15 – Panel Five – The International Perspective on player protection.
Martin Lycka, SVP for American Regulatory Affairs and Responsible Gambling, Entain.
Ben Howard, Peer Supporter, Betknowmore UK

12.15 – Presentation – Risk & Compliance update.

13.00 – Lunch

14.00 – Panel Six – Cross selling and direct marketing – gaining trust in our use of personal data.
Moderator: Neil Tyson, Director, Rightway Compliance.
Gemma Boore, Senior Associate, Harris Hagan

15.00 – Coffee.

15.30 – Round Table Discussion.
Doing the right thing – How ethics drives good leadership.

16.30 – Final Thoughts

17.00 Close

Early Bird Tickets are on sale now. Email matthew.holley@knownowltd.com for more information.

Find out about the sponsorship packages available for you here.

“The supremely focused KnowNow Limited conferences with an always excellent choice of speakers should be regarded as “must attend” events by anyone interested in achieving the highest standards of compliance in the gambling sector.”   

David Clifton, UK Gambling Regulation Expert.

Who should attend?

• Senior management at gambling operators
• Heads of compliance at gambling operators
• Heads of Player Protection or Safer gambling at gambling operators

• In-house lawyers legal professionals at gambling operators 
• Anybody involved in player support and treatment services
• Consultants working with the gambling industry
• Regulators 

“KnowNow events look at the bigger picture when it comes to gambling regulation. Whilst some events focus solely on business or player protection KnowNow looks at all aspects of regulation, from protecting the young and vulnerable to keeping crime out of gambling and making sure gambling is fair and open to all who consume it. What’s more they are intimate events with leading professionals that are conducted in such a way that provokes conversation and debate which is essential to getting to the root of the issues of the time.”   Robert Mabbett, Engagement Director, Better Change (Gibraltar) Limited.