So far 2020 has been a year of uncertainty, change and turmoil for everybody. Our businesses have had to learn to adapt quickly. We have all had to embrace new ways of working, engaging with customers and colleagues and responding very quickly to regulatory change.
It is more important than ever to make sure that your team is up to date and equipped with knowledge and skills that will enable your business to continue to thrive in these times and beyond.
The key founding principle at KnowNow is that ethical business is not just the right thing to do, it is also the best way to ensure sustainable commercial success. That’s quite a big statement I know! But it’s one I base my whole business on and I’m very confident I can back up.
KnowNow turned 3 this year. Where does the time go? Here’s KnowNow MD, Paula Murphy, reflecting on the challenges this most difficult year has presented to the gambling industry and looking ahead at the planned KnowNow events for the remainder of the year.
2020 – what a crazy year it has been so far! Back in December we left the old decade and welcomed the new full of excitement for what the next few months might hold. I posted pictures of my family, all smiling, squished around my brothers dining table for breakfast on New Year’s Day accompanied by #newdecade and #movingforward. I didn’t see my brother, sister in law and my four gorgeous nieces again until three weeks ago.
As the twenty-tens became the twenties we all became aware that there was a virus in China that sounded pretty horrific. However none of us expected it to impact our lives the way it has.
We’re delighted to announce that Jason Chess, Partner at Wiggin LLP will be joining the line-up of speakers at our Responsible Marketing for Gambling Operators conference.
Jason will be presenting The legalities of what is and isn’t allowed. How do we interpret the rules?
With lockdown restrictions easing we hand over to KnowNow MD Paula to look at the Gambling Commission guidelines introduced throughout and our Compliance and Player Protection training to help navigate your business through them.
Here we are coming into the summer months and slowly starting to emerge from lockdown. Bookies in England are opening their doors, casinos and bingo halls are preparing to do the same. What an absolute rollercoaster ride the last few months have been on so many levels.
Recently KnowNow partnered with RightWay Compliance and Seventh Wave Training to bring you this interactive online training course. This was a great success so we are running the 5 week training course again starting on the 29th September.
“I really enjoyed the course and it was nice to have the two different tracks. For me it was really helpful, I learned a lot and it was great that it was interactive. I think that’s the best way to pick up the information.”
Nicole Bernaerts, Regulatory Compliance Officer, L&L Europe Ltd
There has been a fair few changes and considerations during the International pandemic that mean those working in Compliance and Player Protection might need to bring in new ways of working and be aware of different regulatory guidelines.
This five week online training course is specifically designed to give you all of the knowledge and information you need to implement and maintain best practice in the new normal and beyond.
Online Gambling – Is it on the increase? We were warned that it would early in this current global crisis. So let’s hand over to our MD, Paula, to look at the statistics, discuss new industry regulations and introduce brand new Online Training from KnowNow.
How can your business best navigate out of this current lockdown? On Sunday 10th May the government is likely to be making a statement on plans to start to ease lockdown.
With this is mind we are delighted to be partnering with MH+A, specialists in working with businesses on acutely challenging strategy, commercial and transformation programmes.
Over the coming weeks, together, we aim to provide you with advice and guidance in order to return into a safe and profitable new normal. 
What a crazy time we all find ourselves in. This unprecedented international crisis that leaves many of us on lockdown in our homes has certainly taken its toll on our industry and our businesses.
How do we get our commercial teams to work closely with player protection? How do we build it into the core of our business rather than simply seeing it as an annoying box to tick?
This will be discussed by a panel at our forthcoming Player Protection Forum. So we hand over to one of the panellists, Perrin Carey, to give his views on changing the compliance narrative.
