4th Annual KnowNow conference. Speaker Announcements.

It’s been a while since we’ve been able to hold a live event. Therefore we cannot wait to host the 4th Annual KnowNow conference on 29/30 June. We’ve got a great agenda and will be running the event with a socially distanced audience at a London venue. Can’t make it to the event? Why not book to join us digitally?

Read on for details about some of our speakers. Watch this space for further announcements.

4th Annual KnowNow Conference

Introducing some of the speakers at the 4th Annual KnowNow Conference.
Jason Shiers.

Jason Shiers at the 4th Annual KnowNow Conference

Jason is a Transformative Coach & Certified Psychotherapist at www.wideworldcoaching.com and www.infiniterecovery.co.uk.

He has worked with addictions and mental health for over 20 years in evolving ways. He has also been in recovery for 26 years from addiction.

See Jason on the Day 1 Panel Discussion:

EGBA members reported that customer take up of safer gambling tools is up to 63%. This is great news but how do we get the best out of the tools? Which ones work in which circumstances and who should they be aimed at – problem gamblers or all gamblers? 

Ben Davies, Head of Safer Gambling Partnerships, BetKnowMore.

Ben Davies, Head of Safer Gambling Partnerships, BetKnowMore.

Joining Jason on the panel discussion is Ben Davies from BetKnowMore. Ben has over 15 years’ experience within the retail betting industry, starting as a customer facing cashier for Highstreet bookmakers William Hill. During a successful career, he moved up the ranks and managed large and diverse teams as a Personal Management License holder. Whilst on a senior leader’s development course, he was introduced to Betknowmore and YGAM, including an earlier concept of their training material. Early this year, Ben joined Betknowmore UK as the Head of Safer Gambling Partnerships

The training and lived experience stories, had a big impact on Ben. He already had a keen interest in compliance and customer safety; however, the training had such a big impact, that Ben decided to change his career plan and join Betknowmore.

Now Ben is responsible for developing content and providing safer gambling learning content to customer facing operators, as well as compliance teams and line management. The global scale of the role and the opportunity to really help people, are what excites Ben most.

Adrian Sladdin, Director, Seventhwave Corporate Training.

Adrian Sladdin

Don’t miss Adrian on Day 1 presenting – MyCognition brain training as an RG approach.

Adrian is one of the founding partners at Seventh Wave Corporate Training, writing and delivering innovative corporate training as well delivering on large-scale international consultancy work for the financial sector. His corporate clients include Ladbrokes Coral, Lottoland, BetVictor, Playtech Deutsche Bank, J P Morgan and Santander.

His work includes safeguarding qualifications, high-level presentation and communication skills. This is in addition to a range of leadership and management programmes.

Martina Ratto, Cognitive Scientist, Being Well Group.

Martina Ratto, Cognitive Scientist, Being Well Group.

Joining Adrian presenting MyCognition brain training as an RG approach is Martina Ratto. Martina is a cognitive scientist, whose work revolves around supporting people and organisations to reach their full potential. She has a BSc degree in Philosophy and MSc degree in Philosophical Methods, focusing her research on cognitive psychology. During her career she has collaborated with CogniLab at University of Genoa (IT) and she has experience in high and higher education and in corporate training. Part of the MyCognition team since 2016, she coordinated clinical studies with major international institutions such as the Amsterdam UMC (NL), Maastricht UMC+ (NL) and Antwerp UZA (BE), as well as with the NHS in the UK, schools and corporates. She is co-author of several scientific publications.

Michael Auer, Director, Neccton Ltd.

Michael Auer

Michael Auer is a data scientist and a Psychologist. He joins us on Day 1 to present – Player tracking and reducing gambling related harm.

He holds a PhD in Psychology from Nottingham Trent University and a Master’s degree in statistics from the University of Vienna. Michael is a regular speaker at gambling conferences and collaborates with recognised scientists in the field. In turn he has published numerous peer-reviewed papers on player tracking and Responsible Gaming.

Dr Auer played a pivotal role in developing a player-centric and science-based responsible gaming solution called mentor. He has evaluated a number of responsible gaming features such as voluntary limit setting and dynamic pop-up messages.

Neil Tyson, Director, Rightway Compliance.

Neil Tyson Rightway Compliance

KnowNow regular Neil Tyson joins us on Day 2. Don’t miss his insight into how criminals are actually operating and what are the key considerations for operators?

Neil is an accredited counter fraud specialist and member of the Institute of Strategic Risk Management. He has over 20 years’ experience in helping senior managers take an ethical and proactive risk-based approach to managing their organisation’s legal and regulatory compliance.

With a background which includes investigating criminals’ finances he specialises in advising leadership teams on the nature of the threats they face. He advises what they should do about those threats and how they should respond if things go wrong. As well as effectively designing appropriate risk management frameworks his audit background also enables him to provide independent assurance to the management board that procedures are operating effectively.

Neil’s international career has covered public, not-for-profit and private sectors. He has worked across a number of different regulated environments. These include the Gambling Commission, the Charity Commission, Solicitors Regulatory Authority, the Energy sector and the Financial Conduct Authority.

Neil now operates as an independent advisor having established his own consultancy Rightway Compliance. Furthermore he is also a board member of Betknowmore who promote responsible gambling and provide gambling support services to address problematic issues caused by gambling.

Steven Girling, Co-Founder, ReframeCoaching and Expert by Experience.

Steven Girling, Co-Founder, ReframeCoaching and Expert by Experience.

Steve joins us on day 2. He’ll be presenting: Experience of Problem gambling and the Judicial System. What can be done to provide support and reduce the risk of repeat offending?

Steve has his own Coaching & Consultancy business where he uses his unique blend of knowledge and lived experience to help and support others. He is also the Co-Founder of Reframe Coaching. This is a not for profit organisation which provides after care coaching to individuals ‘in recovery’ from a Gambling Disorder. Furthermore it helps individuals who have been adversely affected by their loved ones Gambling.

His own lived experience saw him go from being an Executive Director, Husband and Dad of 2 who had never been in trouble before to suffering from poor mental health and a Gambling Disorder (staking £19.9m and stealing £1.1m). This resulted in a 4 year prison sentence. During his time in Prison he saw first-hand what rehabilitation is actually happening and the lack of awareness around Gambling within the Criminal Justice System.

Ian Shanahan, Head of Safer Gambling Partnerships, YGAM.

Ian Shanahan, Head of Safer Gambling Partnerships, YGAM

Ian has over 30 years of experience working in the gambling industry, specifically in casinos (both in the UK and abroad). Last year he moved into the third sector and is now heading up partnerships with the Young Gamers & Gamblers Education Trust (YGAM).

He has previously worked in customer facing roles and management, before progressing into compliance and responsible gambling training (which he managed for over 8 years at the Rank Group).

His role at YGAM has driven the launch of a new Safer Gambling Training programme, in collaboration with Betknowmore, aimed at customer facing teams working in the gambling industry. The suite of expert training programmes supports the gambling industry in strengthening player protection and effectively safeguarding consumers from harms.

Ian Joins the panel on day 1:


Throughout the period of lockdown there was a lot of concern about the potential for an increase in problem gambling. However, the Gambling Commission’s annual gambling behaviours study reported a drop in problem gambling rates from 0.6% in 2019 to 0.3% in 2020. Why do we think this was? And what should our takeaways be to keep those stats going in the right direction?

Book your tickets for the 4th Annual KnowNow Conference.

Join us in London on 29/30 June. Contact the KnowNow team for further information.

Book your tickets today.

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