Hybrid Conference: Social Responsibility for Gambling Operators and Keeping Crime Out of Gambling 2021

Due to the latest UK Government announcement on 22nd February regarding the roadmap to lifting COVID-19 restrictions we have moved our flagship conference back to run in June 2021.

Now in its fourth year, day one of this conference is designed to help gambling operators effectively manage issues around problem gambling and player protection, avoid regulatory action, understand what to do when mistakes happen, improve public opinion and increase customer loyalty. Whilst day two focuses on managing compliance issues and ensuring that they are not subject to criminal activity through effective fraud prevention and anti-money-laundering strategies. 

This year we aim to run the event with a socially distanced audience at the London venue and a digital attendance option for those who are still unable to travel.

Who should attend

• Senior management at gambling operators
• Heads of compliance at gambling operators
• Heads of Player Protection or Social Responsibility at gambling operators
• Heads of marketing at gambling operators
• In-house lawyers at gambling operators
• Lawyers in practice who support and work with the gambling industry
• Public Relations professionals within gambling operators 
• Consultants working with the gambling industry
• Regulators 
• Anyone involved in risk and fraud prevention

Agenda – Day 1, Social Responsibility for Gambling Operators

Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:30 Opening remarks from the chair

09:40 Keynote – Regulatory Review

10:30 Player tracking and reducing gambling related harm

11:00 Networking coffee break

10:30 affected others and the wider impact of problem gambling 

12:05 Panel  – Throughout the period of lockdown there was a lot of concern about the potential for an increase in problem gambling. However, the Gambling Commission’s annual gambling behaviours study reported a drop in problem gambling rates from 0.6% in 2019 to 0.3% in 2020. Why do we think this was? And what should our takeaways be to keep those stats going in the right direction?

13:05 Networking lunch break

14:00 Crash course on affordability, your questions answered on what the post consultation landscape could bring and how to navigate it. 

14:35 MyCognition brain training as an RG approach 

15:10 Networking coffee break

15:30 EGBA members reported that customer take up of safer gambling tools is up to 63%. This is great news but how do we get the best out of the tools? Which ones work in which circumstances and who should they be aimed at – problem gamblers or all gamblers? 

16:30 Closing remarks and close of day 1

Agenda Day 2 – Keeping Crime Out of Gambling

Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:30 Opening remarks from the chair 

09:40 Keynote 

10:30 How are criminals actually operating and what are the key considerations for operators?  

11:00 Networking coffee break

11:30 Experience of Problem gambling and the Judicial System – What can be done to provide support and reduce the risk of repeat offending?

12:00 Panel: AML update.  

13:00 Networking lunch break

14:00 The black market debate. What we really need to know

14:35 Spotting and acting on suspicious activity 

15:10 Networking coffee break

15:30 Panel – We can’t not talk about the Gambling Act review – What might the impact be on the industry? 

16:30 Closing remarks and close of conference