Conference: Social Responsibility for Gambling Operators and Keeping Crime Out of Gambling 2021

Due to COVID-19 restrictions we have moved our flagship conference back to run in September 2021

Now in its fourth year, day one of this conference is designed to help gambling operators effectively manage issues around problem gambling and player protection, avoid regulatory action, understand what to do when mistakes happen, improve public opinion and increase customer loyalty. 

Day two focuses on managing compliance issues and ensuring that they are not subject to criminal activity through effective fraud prevention and anti-money-laundering strategies. 

This year we aim to run the event at the London venue. We will be following up to date COVID safety advice.

Who should attend

• Senior management at gambling operators
• Heads of compliance at gambling operators
• Heads of Player Protection or Social Responsibility at gambling operators
• Heads of marketing at gambling operators
• In-house lawyers at gambling operators
• Lawyers in practice who support and work with the gambling industry
• Public Relations professionals within gambling operators 
• Consultants working with the gambling industry
• Regulators 
• Anyone involved in risk and fraud prevention

Agenda – Day 1, Social Responsibility for Gambling Operators

Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:30 Opening remarks from the chair

David Clifton, Partner, Clifton Davies Consultancy 

09:35 Keynote – Gambling Commission 

Tim Miller, Executive Director, UK Gambling Commission 

10:10 Player tracking and reducing gambling related harm

Michael Auer, Director, Neccton Ltd

10:40 Responsible gambling and regulatory changes across different jurisdictions  

Alastair Graham, CEO, Age Checked

11:05 Networking coffee break

11:30 Affected others and the wider impact of problem gambling 

Jasbinder Kaur, Training Officer  and Christina Govier, Head of Specialist Team, Surviving Economic Abuse

12:10 Panel  – Throughout the period of lockdown there was a lot of concern about the potential for an increase in problem gambling. However, the Gambling Commission’s annual gambling behaviours study reported a drop in problem gambling rates from 0.6% in 2019 to 0.3% in 2020. Why do we think this was? And what should our takeaways be to keep those stats going in the right direction?

Moderator: Harrison Sayers, Reporter, VIXIO Gambling Compliance

Peter Higgins, Commercial Mediator Specialising in Gambling Disputes

Rob Mabbett, Head of Growth, Gordon Moody Association

13:05 Networking lunch break

14:00 Crash course on affordability, your questions answered on what the post consultation landscape could bring and how to navigate it. 

Harris Hill, Business Development Manager and Scott McGregor, Co-Founder and COO BeBettor 

14:35 MyCognition brain training as an RG approach 

Martina Ratto,Cognitive Scientist, Being Well Group

Adrian Sladdin, Director, Seventhwave

Alistair Wheatley, Senior VP, Being Well Group

15:10 Networking coffee break

15:30 EGBA members reported that customer take up of safer gambling tools is up to 63%. This is great news but how do we get the best out of the tools? Which ones work in which circumstances and who should they be aimed at – problem gamblers or all gamblers? 

Ben Davies, Head of Safer Gambling Partnerships, Betknowmore UK

Jason Shiers, Certified Psychotherapist & Transformative Coach

Andrew Tottenham, Managing Director, Tottenham & Co

16:30 Closing remarks and close of day 1

 

Agenda Day 2 – Keeping Crime Out of Gambling

Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:45 Opening remarks and regulatory review 

David Clifton, Partner, Clifton Davies Consultancy  

10:30 How are criminals actually operating and what are the key considerations for operators?  

Neil Tyson, Director, Rightway Compliance

11:00 Networking coffee break

11:30 Experience of Problem gambling and the Judicial System – What can be done to provide support and reduce the risk of repeat offending?

Steven Girling, Co-Founder, ReframeCoaching and Expert by Experience

12:00 Panel: AML update – FATF recently issued advice on taking a Risk-based approach. How do we apply this when assessing risks and what is our experience in day to day work?

Tim Tyler, Head of Qualifications, International Compliance Association

Neil Tyson, Director, Rightway Compliance

 13:00 Networking lunch break

14:00 The black market debate. What we really need to know

Brean Wilkinson, Operations Manager, Rightlander

14:35 Spotting and acting on suspicious activity 

Sam Lomax, Channel Partnerships, Cifas 

15:10 Networking coffee break

15:30 Panel – We can’t not talk about the Gambling Act review – What might the impact be on the industry? 

Moderator: Adrian Sladdin, Director, Seventhwave

Wes Himes, Executive Director, Standards and Innovation, Betting and Gaming Council (BGC)

Lee Richardson, Chief Executive, Gaming Economics 

16:30 Closing remarks and close of conference