KnowNow Player Protection Forum 2023

Here are some pictures from the KnowNow Player Protection Forum 2023.

Date: 7-8 March 2023
Venue: America Square Conference Centre, London.

Read on for an overview of the 2 days.

KnowNow Player Protection Forum 2023.
Day 1.

Opening Remarks from the Chair.
Adrian Sladdin, Director, Seventh Wave Corporate Training.

Regulatory Update.
Melanie Ellis, Partner, Northridge Law LLP.

How AI can lead the way in identifying problem gambling.
Paula Murphy, Business Development Manager, Mindway AI.
Daniel Brookes, CEO, Rdentify.

Technology and Consumer Protection. What can we expect by 2030?
Simo Dragicevic. Member Digital Advisory Panel. UK Gambling Commission.

Panel – Are we relying on opinions rather than facts in the fight against problem gambling?

Moderator: Neil Tyson, Rightway Compliance.
Matt Smith, Head of External Affairs, BetKnowMore.
Ryan Swann, Founder, RiskSmart.
Frank McCready, Industry Standards Senior Manager, Gamcare.
Daniel Spencer, Director of Safer Gambling, EPIC Risk Management.

Demonstration of the SG:certified system.
Laura Da Silva Gomes, Sustainability Director, SG:Certified.

Evaluation of Safer Gambling – How do we know measure the effectiveness of SG?
Dan Waugh, Partner, Regulus Partners.
Grainne Hurst, Director Corporate Affairs, Entain.

 

Fireside Chat. Vulnerable Customers: How to identify and act on your knowledge.

Adrian Sladdin, Director, Seventh Wave Corporate Training.
Pete Murray, Head of Gaming, Veriff.
Daniel Brookes, CEO, Rdentify.
Michael Byrne, Department of Trust.

Gambling Technology the How and Why.
Paul Foster, Crucial Compliance.
Nick Hill, nChain.

So now the dust has settled on the KnowNow Player Protection Forum for 2023, we have gathered our thoughts and here is a consolidation on the main talking points, in our opinion. Read More.

Panel. What is in the technology and digital crystal ball?

Moderator: David Clifton, UK Gambling Regulation Expert.
Laura Da Silva Gomes, Sustainability Director, SG:Certified.
Wes Himes, BGC.
Matt Zarb-Cousin, Co-Founder, Gamban.
Simo Dragicevic. Member Digital Advisory Panel. UK Gambling Commission.

KnowNow Player Protection Forum 2023.
Day 2.

Keynote. Vulnerable Customers, Where are we now?
Robert Mabbett, Director of External Engagement, Gordon Moody.

I attended my first KnowNow event back in 2019 and they have always been such a valuable source of education in a sector that can often be quite complex. Read More.

Panel Discussion. Women Problem Gamblers.

Moderator: Leanne Downie – Head of Support Services – Betknowmore.
Vicky Knight – Head of Safer Gambling – Jennings Bet.
Christine Tolaini – Peer support worker – Betknowmore.
Lisa Walker – Peer support worker – Betknowmore.

Customer Risk Profiling: Financial Vulnerability.
Charles Cohen, Founder, Department of Trust.

Panel – Participation Prevalence Survey & PG Levels.

Moderator: David Clifton, UK Gambling Regulation Expert.
Natalie Carter, Head of Compliance, Broadway Gaming Limited.
Liz Karter MBE, Leading Therapist in Gambling Addiction.
Paula Murphy, Business Development Manager, Mindway AI.

Risk and Compliance: Proceeds of Crime.
Rob Mitchell, Senior Vice President, Risk Screen.

Understanding Your Customers – Mental Health & Well-Being, Financial Crises and Other Life Pressures.
Colin Walsh, Lived Experience Manager, Gamcare.

Deep Dive into Understanding Gambling in Women.
Liz Karter MBE, Leading Therapist in Gambling Addiction.

Panel – How can tech help the single customer view?
Moderator: David Clifton, UK Gambling Regulation Expert.
Charles Cohen, Founder, Department of Trust.
Stephen Aupy, VP of Strategic Partnerships, Gamban.
Daniel Brookes, CEO, Rdentify.
David Richardson, Strategic Partnerships Manager, Better Change Ltd.