Training: Carrying Out Remote Customer Interactions – Identify, Act, Evaluate – September 2022

Event Phone: +44 (0)7734 215 166

  • September 5, 2022 - September 8, 2022
    10:00 am - 4:00 pm

Course Overview

The UK Gambling Commission has published new guidance for operators in relation to remote customer interactions under SR Code 3.4.3. The aim is to reduce problem gambling through early identification. The Gambling Commission states that “Spotting signs of harm and taking early action can be a preventative measure, designed to enable a customer to gamble safely. It can also be reactive, to support a customer when harm is being experienced to reduce or stop gambling – even when it is reactive, it is most effective if the harm is identified early and responded to quickly.”

This course is designed to ensure that you and your team understands the new requirements, how to implement them and how they relate to your day to day work. Throughout the course we will break down the guidance considering the following questions:

  • What are the requirements? 
  • What can/should we practically do now?
  • What do we need to do in the future?
  • How do we get there?

What Delegates Can Expect

The course will be delivered through a mix of live instructor led virtual classroom sessions and self-paced learning/assignments.

4 x 2hr live virtual instructor-led sessions will be delivered over the course of two days with time in between to reflect and complete the assignment based learning.

The two days will consist of informative and interactive sessions designed to give the team a thorough understanding, utilise the tools available and inspire confidence and best practice. All delegates will be required to get involved in team exercises and open conversation. Our experience shows that this is the best way to ensure delegates leave with a thorough understanding of the topic. 

The virtual instructor led sessions will be delivered;

10.00-12.00 and 14.00-16.00 GMT on Monday 05th September 2022  

10.00-12.00 and 14.00-16.00 GMT on Thursday 08th September 2022

Why You Should Attend

  • Ensure you are fully compliant with the new requirements
  • Understand how technology can help meet the requirements and what your responsibilities are in relation to third party suppliers
  • Consider how we can prioritise safer gambling
  • Understand key markers of harm and how to identify them
  • Be equipped to make the business case for safer gambling
  • Empower individuals to embrace a culture of change

Who Should Attend

Managers and team members involved in the customer journey including: compliance and player protection, customer services, vulnerable customer and due diligence.


1 to 9 delegates £995 per person

10 to 14 delegates receive 15% discount so £845.75 per person

15 to 19 delegates receive 20% discount so £796 per person

20 to 24 delegates receive 25% discount so £746.25 per person

25+ delegates receive 30% discount so £696.50 per person

For bookings of 10 plus contact us om +44 (0)7734 215 166 or email

* VAT will be charged where applicable

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