Social Responsibility for Gambling Operators and Keeping Crime Out of Gambling 2022

Event Phone: +44 (0) 7734 215166

  • September 14, 2022 - September 15, 2022
    9:00 am - 4:30 pm

Now in its 5th year, the annual KnowNow Conference brings together key stakeholders from across the compliance and player protection community in the Gambling Industry. A look back at how the topics have progressed since the first event in 2018 demonstrates how far the industry has evolved when it comes to player protection. In this fast paced and crucial area there are always developments, innovations and ultimately more to do.

Against a backdrop of new legislation and regulators placing an emphasis on enforcement and penalties, it has never been more important to stay ahead of the game when it comes to protecting our customers. 

Throughout these crucial two days we will take you on a journey designed to; 

  • Consolidate our understanding of problem gambling and at risk customers
  • Keep up to date with legislation, regulation and what it actually means in practice
  • Explore solutions and how they can help achieve our player protection goals
  • Collaborate with industry experts and stakeholders from in and around the industry to achieve the shared goal of reducing gambling related harm

Join us in London and be part of the conversation that helps the industry continue to evolve. 

Who should attend:

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection or Social Responsibility at gambling operators
  • In-house lawyers legal professionals at gambling operators 
  • Anybody involved in player support and treatment services
  • Compliance professionals at B2B suppliers
  • Solution providers and regtech professionals
  • Consultants working with the gambling industry
  • Regulators 


Day 1 – Social Responsibility for Gambling Operators

09:00 Registration open

09:45 Opening remarks from the chair

Peter Murray, Head of Gaming, Veriff

09:50 Keynote – Path to Play 

Laura Balla, Head of Research, UK Gambling Commission 

Mollie Nielsen, Research Manager, 2CV

The UK Gambling Commission have been researching customer journeys in order to better understand how customers experience gambling. The research team will be joining us following the session they led at the Player Protection Forum in March to update delegates on their findings.

10:35 The science bit! – How neuroscience and AI can keep gamblers safe through early identification of problem gambling and structured interventions

Rasmus Kjaergaard, CEO, Mindway AI 

11:10 Networking coffee break

11:40 Black box thinking – The importance of evaluation and how wider mental health issues relate to problem gambling

Rob Mabbett, Head of Growth, Gordon Moody

Dan Whitlam, Head of Industry Standards, GamCare

12:15 General discussion session – Talk, Ban, Stop and pathways to help

Anna Hemmings, CEO, GamCare

Fiona Palmer, CEO, GAMSTOP

Jack Symons, CEO, Founder/CEO Gamban

13:00 Networking lunch break

14:00 Building together – Bringing you closer to lived experience’

Matt Blanks, Service Manager Peer Aid, betknowmore

Shaun Burke, Responsible Gambling Manager, Betway

Ben Davies, Head of Safer Gambling, Betknowmore

Lisa Walker, New Beginnings women’s only service 

15:00 Networking coffee break

15:30 Panel –  Some self evaluation – Are we doing better when it comes to understanding, identifying and preventing problem gambling? 

Paula Murphy, Managing Director, KnowNow Ltd

Norma Campbell, Head of Digital Compliance, Betfred

Louisa Clark, Compliance Consultant, Betsmart Consulting

Nick Hill, Director, NChain

David Richardson, Strategic Partnerships Manager Better Change

16:30 Close of day 1


Day 2 – Keeping Crime Out of Gambling

09:00 Registration open

09:45 Opening remarks from the chair

Peter Murray, Head of Gaming, Veriff

09:50 Regulatory Review

Jason Chess, Partner, Wiggin

10:25 Governance and ESG in gaming 

Simon Weaver, Head of ESG Reporting, KPMG

11:00 Networking coffee break

11:30 What is happening with enforcement 

David Whyte, Senior Associate, Harris Hagan

12:00 AML and Affordability Update

Neil Tyson, Director, Rightway Compliance

12:45 Networking lunch break

14:00 Using credit bureau data to drive innovation and improve your understanding of affordability

Rob Haslingden, Head of Digital Proposition Credit Services, Experian UK&I

14:30 Bonus abuse, compliance and player protection – what you really need to know

Ozric Vondervelden and Ed Dickinson Co-Founders, Greco

15:00 Networking coffee break

15:30 Panel – Whitepaper – where are we going?

Harrison Sayers, Reporter, Vixio Gambling Compliance

Bahar Alaeddini, Partner, Harris Hagan

Thomas Fearns, UK Compliance Officer, GIMO

Dan Waugh, Partner, Regulus Partners

Andrea Cox, UK Lead and Director of Affordability, Experian

16:30 Close of conference

Headline Sponsor

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.



Venue Website:

1 America Square, 17 Crosswall, London, EC3N 2LB, United Kingdom


America Square Conference Centre and events venue brings together the contemporary with the uniquely historic in bright, innovative event spaces and meeting rooms located in the heart of the City of London’s Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop.

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