Social Responsibility for Gambling Operators 2020
Event Phone: + 44 7734 215166
- January 22, 2020
9:00 am - 4:30 pm
Now in its third year, this conference is designed to help gambling operators effectively manage issues around problem gambling and player protection, avoid regulatory action, understand what to do when mistakes happen, improve public opinion and increase customer loyalty.
Much has happened in the field of social responsibility over the past 12 months. Barely a week goes by where the media are not talking about the “hidden gambling epidemic” or politicians calling for tighter controls to help minimise the effects of problem gambling. Regulators are tightening controls, asking operators to actually demonstrate the systems and procedures they have in place rather than just detail them. A number of high profile fines being issued continues to rise.
Reducing gambling harms is now viewed as a public health issue and social responsibility is high on the agenda for customers who have the ability to shop around more than ever before. Reliable players are switched on to social responsibility and will select where they want to bet based on how reliable they perceive them to be.
At the event last year, delegates told us that there was not a single session they didn’t find useful. We’ll be lifting the lid on all of the main social responsibility issues once again. Don’t miss out on being part of the conversation and benefiting from the many takeaways.
Who should attend
- Senior management at gambling operators
- Heads of compliance at gambling operators
- Heads of Player Protection or Social Responsibility at gambling operators
- Heads of marketing at gambling operators
- In-house lawyers at gambling operators
- Public Relations professionals within gambling operators
- Consultants working with the gambling industry
Time slots are provisional and exact timings may be subject to change.
09:00 Registration and refreshments
09:30 Opening remarks from the chair
09:40 From responsible gambling to reducing gambling harms – setting the player protection agenda
10:20 Psychology of problem gambling – Why is gambling so addictive?
Jonathan Parke, Director, Sophro.uk.com
10:50 Interventions in the real world – How to structure them, escalate them and make sure they are as effective as possible
Pete Wallis, Operations Manager, Epic Risk Management
11:20 Networking coffee break
11:50 Panel – What we are actually giving back? Why is the gambling industry always painted as the big bad wolf and what can we do to address this perception?
Moderator: Dan Waugh, Partner, Regulus Partners
Katie Fry, Service Delivery Manager, Citizens Advice
Lee Willows, Chief Executive, YGAM
12:50 Networking lunch break
14:00 The exposure and appeal of gambling advertising on children, young people and vulnerable adults – Research phase 2 update
14:35 Addressing the affordability issue through a single customer view
Harry Cott, CEO, BeBettor
15:10 Networking coffee break
15:30 Panel – Bridging the gap. Achieving commercial objectives and sustainable business growth whilst reducing gambling harms.
Kirsty Caldwell, Founder and Director, Betsmart Consulting
Rob Mabbett, Gambling Therapy Manager, Gordon Moody Association
16:30 Closing remarks and close of conference
Venue: Prospero House
Venue Website: etcvenues.co.uk/venues/prospero-houseAddress:
Venue: Prospero House
Venue Website: etcvenues.co.uk/venues/prospero-house
241 Borough High Street, London, SE1 1GA, United Kingdom