Social Responsibility for Gambling Operators 2020

Event Phone: + 44 7734 215166

  • January 22, 2020
    9:00 am - 4:30 pm

Now in its third year, this conference is designed to help gambling operators effectively manage issues around problem gambling and player protection, avoid regulatory action, understand what to do when mistakes happen, improve public opinion and increase customer loyalty.

Much has happened in the field of social responsibility over the past 12 months. Barely a week goes by where the media are not talking about the “hidden gambling epidemic” or politicians calling for tighter controls to help minimise the effects of problem gambling. Regulators are tightening controls, asking operators to actually demonstrate the systems and procedures they have in place rather than just detail them. A number of high profile fines being issued continues to rise.

Reducing gambling harms is now viewed as a public health issue and social responsibility is high on the agenda for customers who have the ability to shop around more than ever before. Reliable players are switched on to social responsibility and will select where they want to bet based on how reliable they perceive them to be.

At the event last year, delegates told us that there was not a single session they didn’t find useful. We’ll be lifting the lid on all of the main social responsibility issues once again. Don’t miss out on being part of the conversation and benefiting from the many takeaways.

Who should attend

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection or Social Responsibility at gambling operators
  • Heads of marketing at gambling operators
  • In-house lawyers at gambling operators
  • Public Relations professionals within gambling operators 
  • Consultants working with the gambling industry
  • Regulators 



Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:30 Opening remarks from the chair

Adrian Sladdin, Director, Seventh Wave Training

09:40 Fireside chat with Brigid Simmonds, Chairman of the Betting and Gaming Council

David Clifton, Partner, Clifton Davies Consultancy 

Brigid Simmonds, Chairman of the Betting and Gaming Council

10:20 Psychology of problem gambling – Why is gambling so addictive?

Jonathan Parke, Director, 

10:50 Interventions in the real world – How to structure them, escalate them and make sure they are as effective as possible

Pete Wallis,  Operations Manager, Epic Risk Management

11:35 Networking coffee break

12:00 Panel  – What we are actually giving back? Why is the gambling industry always painted as the big bad wolf and what can we do to address this perception?

Moderator: Dan Waugh, Partner, Regulus Partners

Katie Fry, Service Delivery Manager, Citizens Advice

Anna Jein, Sustainability Manager, Kindred

Lee Willows, Chief Executive, YGAM

13:00 Networking lunch break

14:00 Why lived experience is such an important piece of the player protection puzzle?

Adam Bradford, Safer Gambling Online Group 

14:35 Addressing the affordability issue through a single customer view

Harry Cott, CEO, BeBettor

15:10 Networking coffee break

15:30 Panel – Bridging the gap. Achieving commercial objectives and sustainable business growth whilst reducing gambling harms. 

Moderator: Peter Murray, Head of Gaming, Alexem Services

Kirsty Caldwell, Founder and Director, Betsmart Consulting 

Mike Kenward, Head of Industry Services, GamCare

Rob Mabbett, Gambling Therapy Manager, Gordon Moody Association

Sarah MacDonald, Partner, Wiggin LLP

16:30 Closing remarks and close of conference


Social Responsibility for Gambling Operators is sponsored by Hooyu.


At HooYu, we’re creating a new approach to identity verification that goes beyond basic identity document or database checks. Our range of comprehensive solutions allows you to carry out effective enhanced due diligence checks and meet social responsibility requirements by effectively verifying the age and identity of your customers.

HooYu Identify combines a range of identity techniques including database checks, ID document validation, proof of address checks and digital footprint analysis in one seamless process.

HooYu Investigate enables operators to speed up their fraud investigations, conduct enhanced due diligence checks, investigate source of funds and prevent collusion and fraud.




Venue Website:

241 Borough High Street, London, SE1 1GA, United Kingdom


Venue:   Prospero House

Venue Website:


241 Borough High Street, London, SE1 1GA, United Kingdom

Book your tickets here.

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