Social Responsibility for Gambling Operators 2019

Event Phone: +44 7734 215166

  • January 23, 2019
    9:00 am - 4:35 pm

Now in its second year, this award nominated conference is designed to help gambling operators effectively manage issues around problem gambling and player protection, avoid regulatory action, understand what to do when mistakes happen, improve public opinion and increase customer loyalty.

Much has happened in the field of social responsibility over the past 12 months. Barely a week goes by where the media are not talking about the “hidden gambling epidemic” or politicians calling for tighter controls to help minimise the effects of problem gambling.

Regulators are also tightening controls, asking operators to actually demonstrate the systems and procedures they have in place rather than just detail them. A number of high profile fines have been issued.

Social responsibility is high on the agenda for customers who have the ability to shop around more than ever before. Reliable players are switched on to social responsibility and will select where they want to bet based on how reliable they perceive them to be.

We’ll be lifting the lid on all of the main social responsibility issues on 23rd January. At the event last year, delegates told us that there was not a single session they didn’t find useful. Don’t miss out on being part of the conversation and benefiting from the many takeaways.

Who should attend

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection or Social Responsibility at gambling operators
  • Heads of marketing at gambling operators
  • In-house lawyers at gambling operators
  • Public Relations professionals within gambling operators
  • Consultants working with the gambling industry
  • Regulators


Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:30 Opening remarks from the chair

Simon Murphy, Founder and Managing Director, PrimeTime Play

09:40 Recovering from regulatory action

Simon Bernholt, Partner, Wiggin LLP

10:20 Cross addition, behavioral addiction and the blurring of the lines between gambling and gaming

Mark Griffiths, Professor of Psychology, Nottingham Trent University and Director, International Gaming Research Unit

10:50 Networking coffee break

11:20 Technological approaches to social responsibility – Introducing the Scrabit App

Andy Smith, Interim Head of Delivery, YGAM

Andy Walton, Enterprise Business Architect, Sky Betting & Gaming

11:50 Panel  – What makes a solid social responsibility program?

Moderator: Dan Waugh, Partner, Regulus Partners

Paul Carpenter, Head of Industry Services, GamCare

Frankie Graham, //founder & CEO, Betknowmore UK / Gambling Treatment Consultant

Ray Wilson, Director, AML Global Solutions LTD

12:50 Networking lunch break

14:00 Panel – Does self exclusion work?

Moderator: Joe Ewens, Managing Editor, GamblingCompliance

Daniel Cheetham,

Natalie Ledward, Vulnerable Customer Specialist, Monzo Bank

Fiona Palmer, CEO, GAMSTOP

Jack Symons, CEO, gamban

15:00 Networking coffee break

15:30 Global limit setting as a responsible gambling tool

Michael Auer, Director at Neccton Ltd

16:00 Consumer Protection in EU Online Gambling Regulation

Margaret Carran, Deputy Associate Dean, City Law School, City University of London

16:30 Closing remarks and close of conference


Venue Website:

241 Borough High Street, London, SE1 1GA, United Kingdom


Venue:   Prospero House

Venue Website:


241 Borough High Street, London, SE1 1GA, United Kingdom

Book your tickets here.

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