Social Responsibility for Gambling Operators

Event Phone: +44 (0) 7734 215166

This conference is designed to help gambling operators improve the public opinion of their business by effectively managing the issues surrounding problem gambling.

The agenda will cover a range of topics including establishing and maintaining customer trust, understanding addiction, improving public perceptions of the industry, designing and implementing a social responsibility program and understanding the changes to enforcement at the UK Gambling Commission.

The content will enable businesses to create and implement a social responsibility program and understand how to integrate this across all departments including compliance and marketing teams.

Who should attend

• Heads of compliance at gambling operators
• Heads of Player Protection or Social Responsibility at gambling operators
• Heads of marketing at gambling operators
• Social responsibility and compliance consultants to the gambling industry

Agenda

Agenda information is provisional and may be subject to change

09:00 Registration and refreshments

09:30 Opening remarks from the chair

Simon Murphy, Founder and Managing Director, Prime Time Play Ltd

09:40 Keynote – From problem gambler to the Campaign for Fairer Gambling

Matt Zarb-Cousin, Spokesman, Campaign for Fairer Gambling and Co-Founder, gamban

10:10 Characteristics of the thinking of gamblers

Professor Peter Ayton, City University of London

10:50 Networking coffee break

11:10 Using technology to help with social responsibility

Laura Da Silva Gomes, Director, Silverfish CSR Limited

11:30 Understanding addiction

Pedro Romero, Head of Gambling Therapy part of the Gordon Moody Association

12:00 Problem gambling – developing and implementing a social responsibility program

Moderator: Richard Leather, Chief Content Officer, GamblingCompliance

Dan Waugh, Director, Regulas Partners

Pedro Romero, Head of Gambling Therapy part of the Gordon Moody Association

Daniel Reilly, Responsible Gambling Officer, Gamcare

Sonia Wasowska, Compliance Manager, Sky Betting & Gaming

12:50 Networking lunch break

14:00 YGAM: Purposeful collaboration with the sector

Lee Willows, YGAM, Chief Executive

14:40 Against All Odds – recovery from a £4.8 million pathological gambling disorder to prevention of problematic gambling in high risk sectors 

Paul Buck, Chief Executive, EPIC Risk Management

15:20 Networking coffee break

15:50 High rollers and problem gambling

Moderator: David Clifton, Co-founder, Clifton Davies Consultancy Ltd

Roger Marris, CEO, The Ritz Hotel Casino

Dan Waugh, Director, Regulas Partners

Balthazar Fabricius, CEO, Fitzdares

16:30 How the 3 C’s can signpost a roadmap away from crisis for the gambling industry

Caroline Aspinall, Associate Director and Adam Moss, Head of Consumer, Roland Dransfield PR

17:00 Closing remarks and close of conference

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