Player Protection Forum 2023

Event Phone: +44 7734 215166

  • Player Protection Forum 2023
    March 7, 2023 - March 8, 2023
    9:00 am - 4:30 pm

Conference Overview:

Player protection is a key ethical and commercial issue for anyone working within the gambling industry. The industry remains firmly under the microscope and this doesn’t seem to be something that is going to let up anytime soon. 

In the UK, a full legislative review of the 2005 Gambling Act is still underway. Gambling harms are now recognised and spoken about as a public health issue. Since lockdown we’ve seen a number of regulatory changes introduced with more on the horizon. We continue to see record levels of regulatory fines and even licence suspensions.

The mainstream media are also fuelling the fire, barely a week goes by without a story relating to problem gambling and the message seems to be that the operators are not doing their bit. This stance in turn continues to drive negative public opinion and miss-trust in the industry.

In other jurisdictions we see regulatory reform and emerging markets bring new business opportunities coupled with new player protection considerations.

Those working in this area understand that player protection is a very complex issue. There is no simple solution and the industry is working on multiple fronts to address the problems and minimise harm. There are calls for collaboration and at KnowNow we hope to facilitate just that.

At the Player Protection Forum we’ll be looking at the latest technology and digital solutions and how it can help us to detect, prevent and combat problem gambling. We’ll also be focusing on vulnerable customers and how we can identify, understand and in turn support them. We will bring together key stakeholders from within and around the industry, look back at what has happened and forward to what is yet to come. Our goal, as always, is to provide practical advice on what the next steps need to be.

We believe that change comes from within. Join us in London for what promises to be a lively and informative event.

“The supremely focused KnowNow Limited conferences with an always excellent choice of speakers should be regarded as “must attend” events by anyone interested in achieving the highest standards of compliance in the gambling sector.”

David Clifton, UK Gambling Regulation Expert.


Who should attend?

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection or Social Responsibility at gambling operators
  • In-house lawyers legal professionals at gambling operators 
  • Anybody involved in player support and treatment services
  • Consultants working with the gambling industry
  • Regulators 

Player Protection Forum 2023.
Making the World a Better Place

Day One.

09.00 – Registration, networking and morning refreshments.

09.30 – Opening Remarks from the Chair.
Adrian Sladdin, Director, Seventh Wave Corporate Training.

09.40 – Regulatory Update.
Melanie Ellis, Partner, Northridge Law LLP.

10.10 – How AI can lead the way in identifying problem gambling.
Paula Murphy, Business Development Manager, Mindway AI.
Daniel Brookes, CEO, Rdentify.

10.40 – Networking coffee break.

11.00 – Technology and Consumer Protection. What can we expect by 2030?
Simo Dragicevic. Member Digital Advisory Panel. UK Gambling Commission.

11.30 – Panel – Are we relying on opinions rather than facts in the fight against problem gambling?

Moderator: Neil Tyson, Rightway Compliance.
Frank McCready, Industry Standards Senior Manager, Gamcare.
Matt Smith, Head of External Affairs, BetKnowMore.
Daniel Spencer, Director of Safer Gambling, EPIC Risk Management.
Ryan Swann, Founder, RiskSmart.

12.15 – Demonstration of the SG:certified system.
Laura Da Silva Gomes, Sustainability Director, SG:Certified.

12.45 – Networking lunch break

13.45 – Evaluation of Safer Gambling – How do we know measure the effectiveness of SG?
Grainne Hurst, Director Corporate Affairs, Entain.
Dan Waugh, Partner, Regulus Partners

14.30 – Fireside Chat. Vulnerable Customers: How to identify and act on your knowledge.

Adrian Sladdin, Director, Seventh Wave Corporate Training.
Pete Murray, Head of Gaming, Veriff.
Charles Cohen, Founder, Department of Trust.

15.00 – Networking coffee break

15.15 – Gambling Technology the How and Why.
Paul Foster, Crucial Compliance.
Nick Hill, nChain.

15.45 – Panel. What is in the technology and digital crystal ball?

Moderator: David Clifton, UK Gambling Regulation Expert.
Wes Himes, BGC.
Matt Zarb-Cousin, Co-Founder, Gamban.
Laura Da Silva Gomes, Sustainability Director, SG:Certified.

16.30 – Close

Day Two.

09.00 – Registration, networking and morning refreshments

O9.30 – Keynote. Vulnerable Customers, Where are we now?
Robert Mabbett, Director of External Engagement, Gordon Moody.

10.00 – Panel Discussion. Women Problem Gamblers.

Moderator: Leanne Downie – Head of Support Services – Betknowmore.
Lisa Walker – Peer support worker – Betknowmore.
Christine Tolaini – Peer support worker – Betknowmore.
Jean Patterson – Peer Aid Co-Ordinator – Betknowmore.
Vicky Knight – Head of Safer Gambling – Jennings Bet.

10.45 – Networking coffee break

11.15 – Customer Risk Profiling: Financial Vulnerability.
Charles Cohen, Founder, Department of Trust.

11.45 – Panel – Participation Prevalence Survey & PG Levels.

Moderator: David Clifton, UK Gambling Regulation Expert.
Liz Karter MBE, Leading Therapist in Gambling Addiction.
Christina Thakor-Rakin, Principal Consultant, 1710 Gaming Ltd.
Paula Murphy, Business Development Manager, Mindway AI.

12.30 – Risk and Compliance: Proceeds of Crime.
Rob Mitchell, Senior Vice President, Risk Screen.

13.00 – Networking lunch break

14.00 – Understanding Your Customers – Mental Health & Well-Being, Financial Crises and Other Life Pressures.
Colin Walsh, Lived Experience Manager, Gamcare.

14.30 – Deep Dive into Understanding Gambling in Women.
Liz Karter MBE, Leading Therapist in Gambling Addiction.

15.00 – Networking coffee break.

15.30 – Panel – How can tech help the single customer view?
Moderator: David Clifton, UK Gambling Regulation Expert.
Daniel Brookes, CEO, Rdentify
Charles Cohen, Founder, Department of Trust.
Stephen Aupy, VP of Strategic Partnerships, Gamban.
David Richardson, Strategic Partnerships Manager, Better Change Ltd.

16.30 – Conference Close



Venue Website:

1 America Square, 17 Crosswall, London, EC3N 2LB, United Kingdom


America Square Conference Centre and events venue brings together the contemporary with the uniquely historic in bright, innovative event spaces and meeting rooms located in the heart of the City of London’s Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop.

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