Compliance Forum and Workshop

Event Phone: +44 (0) 7734 215166

  • June 28, 2022 - June 29, 2022
    9:00 am - 4:30 pm


The KnowNow Compliance Forum and Workshop brings together senior compliance professionals from across the gambling industry to deep dive into how to create and maintain a best in class compliance culture and keep up to date with the ever changing regulatory landscape. We will be focused on incorporating regulatory compliance into day to day business and influencing strategic decisions in operators.

Attendees can expect a practical approach with real-world examples of how businesses are using information, technology and resources to manage the business of compliance, promote safer gambling and minimise risk.

The 2022 conference will provide an ideal platform for discussion and debate, as we collectively examine the pressing issues facing the industry today — shedding light on how organisations are providing the necessary framework, strategies, metrics and leadership in this area. 

The workshop on day two will enable participants to consolidate their key takeaways from the conference, collaborate with colleagues from across the industry and form next steps for this critical area of business.

Key Reasons to Attend

“The supremely focused KnowNow Limited conferences with an always excellent choice of speakers should be regarded as “must attend” events by anyone interested in achieving the highest standards of compliance in the gambling sector.”

David Clifton, Director, Clifton Davies Consultancy

  • Take an in-depth look at the current regulatory landscape and how it impacts what we need to prioritise 
  • Compare a variety of approaches to key areas like business wide RISK assessments, customer RISK profiling and affordability from operators of all sizes
  • Dive into how compliance can be incorporated into business culture and how to secure senior management buy in as well as employee engagement
  • Examine how to approach complex customer scenarios and evidence your decision making to the regulator 
  • Evaluate how your policies and procedures line-up and how ongoing review can assist you in this area
  • Explore ways to reduce customer friction and balance regulatory and operational requirements when assessing source of wealth and affordability 
  • Find out how implementing the right business tools can improve visibility for your team and customers
  • Network with colleagues, experts and stakeholders from across and around the industry

Who Should Attend

  • Senior Management from gambling operators
  • Heads of Compliance at gambling operators
  • MLRO’s at gambling operators
  • Anyone working in compliance and AML 
  • In House Legal 
  • Legal professionals and consultants working with the gambling industry
  • Regulators
  • Gambling support services
  • Suppliers to the industry 

Conference Agenda

09:00 Registration, networking and morning refreshments

09:45 Opening remarks from the chair

Adrian Sladdin, Director Seventhwave

09:50 Keynote, Regulatory Review

Mandy Gill, Director of Compliance, UK Gambling Commission

A look at the current regulatory landscape incorporating key areas of focus for operators and themes that are coming out of the latest UKGC enforcement report. Proposed changes to compliance and enforcement.  

10:25  The Possibilities are Endless: The Role of AI in Compliance

Gregory Lawton, CTO/Founder and Jack Symons, CEO/Founder, Komplai

Keeping track of industry updates, new guidelines, regulatory changes and what is coming down the line is an integral part of the compliance remit. With regulators expecting you to detail every decision, it is more important than ever to keep pace with the vast amount of information available. What if there was an intelligent bot that could do that for you, ensuring you had the knowledge you need all collated in one easily accessible place? In this session we will explore the role AI has to play in keeping Compliance Officers (and others in the sector) well informed and up to date.

11:00 Networking coffee break

11:30 Customer RISK profiling, identifying and preventing problematic play through automating the user journey

Daniel Brookes, Founder, Rdentify

A deep dive into how technology can help identify problematic play through tracking player journeys in real time and flag potential markers of harm. How this feeds into effective interventions, when automated communications are appropriate and when human interaction is needed to protect customers and prevent harms.

12:00 Panel – We talk a lot about creating a compliance culture but what do we mean by this? Who needs to be involved and how is it achieved?

Moderator: Paula Murphy, Managing Director, KnowNow Ltd

Richard Bayliss, Senior Regulatory Affairs & Compliance Manager, Playtech

Wes Himes, Executive Director – Standards and Innovation, BGC

Dan Whitlam, Head of Industry Standards, GamCare

Our panel will discuss a range of issues that feed into this  including team structures, senior management buy-in, involvement and oversight, balancing the compliance obligations with the commercial needs of the business, employee engagement through learning and development programmes, attracting and retaining talent and bringing the compliance culture to our customers.

13:00 Networking lunch break

14:00 Covering complex scenarios in your RISK policy, evidencing your decision making and ensuring policies and procedures line up through ongoing review.

Neil Tyson, Director, Rightway Compliance

Ascertaining SOF and SOW isn’t always as straightforward as you may think, it can be complex. We need to make sure we have these scenarios identified in our policies and are able to evidence our decision making to the regulator. We’ll be looking at some practical examples of this and also how ongoing internal review can help us be sure that our policies and procedures stack up in the real world. 

14:30 Deploying an effective vendor assessment program 

Ali Hawa, Director and Head of Regulatory Compliance, Amber Gaming

Technology should be an enabler but only if we make the right decisions on which systems are right for our business and who are the best organisations to partner with. We have all experienced situations where third parties have made our lives harder after promising to fix our problems. We’ll be looking at how to avoid the potentially expensive pitfalls and make the right choices

15:00 Networking coffee break

15:30 Panel – A practical conversation about affordability models, what operators are doing and what solutions are available to help us with the information we need to inform our decision making in this area.

Moderator: David Clifton, Partner, Clifton Davies Consultancy

Melanie Ellis, Partner, Northridge Law LLP

Tom Farrell, Chief Marketing Officer, ClearStake

Neil Tyson, Director, Rightway Compliance

Ben Wright, Head of Safer Gambling, Sky Betting & Gaming

A pressing and central consideration for everyone and different operators are addressing the issue in different ways. Our panel will look at a number of angles and help provide solutions and insight into the questions that many of us have in this area. Do we need a standardised approach to affordability? When and how should checks be performed? What are the commercial sensitivities associated with different approaches? What information is available to us to make decisions and what kind of information and documents do we need to ask customers to provide? How do we deal with customer resistance to providing information? What kind of technology is there to help? And what are other operators doing in this area? 

16:30 Close of conference

Day 2, Practical Compliance – Your Questions Answered

In this workshop we will take an in-depth practical look at some of the key
challenges that compliance, audit and risk teams face in implementing their
compliance programs.

Building on some of the key themes discussed in the conference this will be an
opportunity for you to work through some practical case studies, discuss problems
with your peers and learn top tips from Neil Tyson.

What is more you will have the unique opportunity to shape the topics and
discussion, before, during and after the event as we look to build a community of
like-minded professionals who can continue to bring issues to the table and discuss
solutions in a safe environment.

So yes this in an opportunity to learn, to take away some key practical steps back to
your organisation to make sure you have Compliance that works for you; but it is
also an opportunity to help shape and create a learning and supportive community
of fellow industry peers.

Please join us for this unique one-day workshop and get your questions answered.


Venue Website:

Belvedere Road, London, SE1 7PB


County Hall

Our County Hall venue is as stunning on the inside as it is on the outside. Situated on London’s Southbank it is in a great location with breath taking views over The Houses of Parliament, Big Ben and the London Eye. All of this only minutes away from Waterloo and Westminster stations.

County Hall Restaurant

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