Player Protection Forum
Event Phone: + 44 7734 215166
- May 22, 2019
9:00 am - 4:30 pm
Player protection is a key ethical and commercial issue for anyone working within the gambling industry these days. The industry is firmly under the microscope and this doesn’t seem to be something that is going to let up anytime soon.
In the UK, there is a new inquiry being launched into the harms caused by online gambling by the All-Party Parliamentary Group for Gambling Related Harm lead by Carolyn Harris, Labour MP for Swansea East. From May 7th all operators will be required to have stricter age verification checks in place requiring all new players to be verified through a third party or ID checks before they can deposit funds or even play free games. And the Advertising Standards Agency and Committees of Advertising Practice have recently published a revised list of standards designed to protect children and young people leading to greater restrictions for operators in terms of promotional activities. In addition there are mounting calls for a levy that would see gambling operators contributing significantly increased funds towards the prevention and treatment of gambling related harm.
This is all set against a backdrop of regulators implementing tougher restrictions and flexing their muscles when it comes to enforcing them. We’ve seen a number of sizeable fines over the past couple of years and there are a number of licence reviews underway.
The mainstream media are also fueling the fire, barely a week goes by without a story relating to problem gambling and the message seems to be that the operators are not doing their bit. This stance in turn drives negative public opinion and miss-trust in the industry.
In reality player protection is a very complex issue. There is no simple solution and the industry is working on multiple fronts to address the problems and minimise harm. There are calls for collaboration and at KnowNow we hope to facilitate just that. The Player Protection Forum will look into the causes of problem gambling, current thinking about how to combat it both in terms of prevention and treatment. We’ll also be talking about creating a business culture that supports best practice, spotting problems early and dealing with them effectively. We will bring together key stakeholders from within and around the industry and provide practical advice on what the next steps need to be.
We believe that change comes from within. Join us on 22nd May in London for what promises to be a lively and informative event.
Who should attend
- Senior management at gambling operators
- Heads of compliance at gambling operators
- Heads of Player Protection or Social Responsibility at gambling operators
- In-house lawyers legal professionals at gambling operators
- Anybody involved in player support and treatment services
- Consultants working with the gambling industry
Time slots are provisional and exact timings may be subject to change.
09:00 Registration and refreshments
09:30 Opening remarks from the chair
David Clifton, Director, Clifton Davies Consulting
09:40 Review of the player protection landscape
10:15 Psychology of problem gambling and identifying markers of harm
Professor Mark Griffiths, Chartered Psychologist and Director of the International Gaming Research Unit
11:00 Crash course on self exclusion – your questions answered on when to exclude, who to exclude, is it better to exclude or close a players account?
Laura Da Silva Gomes, Director, Digital RG
Daniel Umfleet, Chief Commercial Officer, gamban
11:35 Networking coffee break
12:05 Panel – How important is it to create an organisation wide player protection culture?
Moderator: Hannah Gannage-Stewart, Freelance Editor and Comms Consultant
Rob Davies, Director of Employer-Led Apprenticeships, YGAM
Anna Hemmings, CEO, GamCare
David Williams, Director of Public Affairs, Rank Group
13:05 Networking lunch break
14:00 Operator perspectives from regulatory action to player protection initiatives
Lyndsay Wright – Director of Strategy and Sustainability, William Hill
14:35 Helping customers to help themselves by setting and tracking their own limits
Laura Eddy, COO, GambleWise
15:05 Networking coffee break
15:35 Panel – Protecting the young and vulnerable – Prevention or cure? What is really needed to tackle this issue? What are roles do the various stakeholders play and are we all doing our bit?
Moderator: Joe Ewens, Managing Editor, GamblingCompliance
Mike Kenward, Development Director, GamCare
Will Ridley, Brand Executive, Sky Betting and Gaming and Chair of the Young People and Student Advisory Group, YGAM
16:35 Closing remarks and close of conference