Player Protection Forum 2020

Event Phone: + 44 7734 215 166

Details Price Qty
Early Bird Ticket £675.75 (GBP)*   Expired
Full Price Ticket £795.00 (GBP)*  

* price does not include VAT

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  • July 9, 2020
    9:00 am - 5:00 pm

Player protection is a key ethical and commercial issue for anyone working within the gambling industry these days. The industry is firmly under the microscope and this doesn’t seem to be something that is going to let up anytime soon. 

The 2016 health study shows that there are 340,000 problem gamblers in the UK and 1.7 million people at risk of becoming a problem gambler. Gambling Commission statistics show that public trust in our industry is declining and the number of customer complaints they receive increased by a massive 47% from 6,093 in 2017 / 2018 to 8,944 in 2018  / 2019.

In the UK, gambling harms are now recognised as a public health issue like alcohol and tobacco. The ban on gambling on credit comes into effect as of 14th April. The Gambling Commission has launched industry working groups looking at VIP’s, game and product design and advertising technology. And a full legislative review of the 2005 Gambling Act is on the horizon. In addition there are mounting calls for a levy that would see gambling operators contributing significantly increased funds towards the prevention and treatment of gambling related harm. 

This is all set against a backdrop of regulators implementing tougher restrictions and flexing their muscles when it comes to enforcing them. The UK Gambling Commission has issued more than £30 million in penalty packages since 2018 and made it very clear that this approach will continue. 

The mainstream media are also fueling the fire, barely a week goes by without a story relating to problem gambling and the message seems to be that the operators are not doing their bit. This stance in turn continues to drive negative public opinion and miss-trust in the industry.

In reality player protection is a very complex issue. There is no simple solution and the industry is working on multiple fronts to address the problems and minimise harm. There are calls for collaboration and at KnowNow we hope to facilitate just that. The Player Protection Forum will look into the causes of problem gambling, current thinking about how to combat it both in terms of prevention and treatment. We’ll also be talking about creating a business culture that supports best practice, spotting problems early and dealing with them effectively. We will bring together key stakeholders from within and around the industry and provide practical advice on what the next steps need to be. 

We believe that change comes from within. Join us on 21st May in London for what promises to be a lively and informative event.

Who should attend

  • Senior management at gambling operators
  • Heads of compliance at gambling operators
  • Heads of Player Protection or Social Responsibility at gambling operators
  • In-house lawyers legal professionals at gambling operators 
  • Anybody involved in player support and treatment services
  • Consultants working with the gambling industry
  • Regulators 


Time slots are provisional and exact timings may be subject to change.

09:00 Registration and refreshments

09:35 Opening remarks from the chair, review of the current player protection landscape 

David Clifton, Partner, Clifton Davies Consulting (Conference Chair) and Suzanne Davies, Partner Clifton Davies Consulting

10:20 Addressing the VIP issue – Inducements to gamble, loyalty rewards and what we might expect from the code of conduct

11:05 Player protection and game design – What should our customers know about the relative risk levels of the games they play and how should we communicate this to them?

Paul Dolman-Darrall, CEO, G Group

11:40 Networking coffee break

12:15 Panel – It’s been said that gambling harm is a public health issue not a public relations issue. What does this actually mean for us as operators and how should it change our approach to player protection? 

Matthew Hickey, CEO,  Gordon Moody Association

Ben Wade, Client Director – Gaming, TransUnion

David Williams, Director of Public Affairs, Rank Group

13:15 Networking lunch break

14:15 Delivering a national education programme – GamCare & YGAM will deliver a joint presentation on the delivery of the UK’s first national education programme; progress to date; intended impact and how the programme will be evaluated.

Lee Willows, CEO, YGAM and Mike Kenward, Development Director, GamCare

14:45 Psychology of problem gambling in women – time to take note as statistics show the number of female problem gamblers increasing at a faster rate than men

Liz Karter, Founder and Senior Therapist, Level Ground and Author 

15:15 Networking coffee break

15:35 Panel – How do we get our commercial teams to work closely with player protection and build it into the core of our business rather than simply seeing it as an annoying box to tick?

Moderator: Peter Murray, Director Alexem Services 

Perrin Carey, Advisory & Assurance | Rethinking the compliance narrative  

Jack Symons, Co-Founder & Director, gamban

16:35 Closing remarks and close of conference


Venue Website:

241 Borough High Street, London, SE1 1GA, United Kingdom


Venue:   Prospero House

Venue Website:


241 Borough High Street, London, SE1 1GA, United Kingdom

Book your tickets here.

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