Masterclass: Compliance and player protection for senior leadership
Event Phone: + 44 7734 215 166
- September 23, 2020 - September 24, 2020
9:00 am - 4:30 pm
This two day course is designed to give senior business leaders all of the knowledge, understanding and information you need to create and maintain a business wide player protection culture.
Ethical leadership is more important than ever before for anyone working within the gambling industry. Regulatory pressure, legislators and public opinion are all pushing operators to double down on their compliance and player protection efforts.In recent years we have seen regulatory action resulting in licence suspensions and large fines. A review of the 2005 Gambling Act is looming.
Now is the time for operators to act and it is important that we don’t view compliance and player protection as a regulatory tick box exercise. Culture change must be lead from the top of our organisations and rolled out through all employees across all areas of our businesses. This two day course will give you the tools, knowledge and understanding required to do just that.
What you will learn:
The course will provide an overview designed to ensure delegates have;
- the knowledge required to lead the business incorporating a best in class compliance and player protection culture
- a high level understanding of the current player protection landscape and what the regulator expects of your business in terms of dealing with vulnerable customers
- a clear understanding of the complexities of problem gambling from both a psychological and lived experience perspective
- knowledge of how to incorporate the compliance / player protection culture and align rewards, KPI’s and targets across all areas of your business including, Marketing, Customer Services, HR and Game Development
- an overview and understanding of risk assessment, the risk based approach and what is expected of you by the regulator
- an understanding of KYC and its applications in terms of AML and player protection
- everything you need to know about internal controls
- a comprehensive reporting strategy, what the regulators expect, key questions for the board to be asking the business, using data to inform risk strategy and enforcement review
Who should attend?
- C-level management from gambling operators
- Anyone who holds a personal management licence
- Anyone who manages teams and departments across gambling businesses
- Anyone responsible for strategic business leadership at gambling operators
What can you expect on the day?
This course is a collaboration between three organisations whose experts work very closely with all stakeholders across the gambling industry to provide high quality information. We will focus on informing participants about safer gambling measures from two main perspectives – legal and ethical.
The two days will consist of informative and interactive sessions designed to give you a high level understanding, provoke thought around the areas of AML and RG and utilise the tools available to promote compliance and best practice across all areas of the business.
All delegates will be required to roll up their sleeves and get involved in team exercises, roll plays and open conversation. Our experience shows that this is the best way to ensure delegates leave with a thorough understanding of the topic and a desire to maximise their efforts in this critical, fast moving area of business.
Course designers / trainers / contributors:
Paula Murphy, Managing Director, KnowNow Ltd
Paula is Founder and Managing Director of KnowNow Limited. She is responsible for designing the content for KnowNow’s suite of compliance and player protection events. As such, Paula works closely with stakeholders from across the gambling industry including regulators, operators, academics, gambling support services, experts through lived experience and legal professionals.
Paula setup KnowNow in 2017 because she recognised a need for industry events that really get to the heart of compliance and player protection issues and help operators navigate this ever changing landscape.
Paula draws upon her experience over a twenty year career in business information and events. In previous roles as Publisher of Solicitors Journal and Managing Director of ARK Conferences Limited, Paula witnessed the professionalisation of compliance within the legal profession.
Paula has a track record of launching and running award winning events. She believes that high quality content is the key to understanding and strives to deliver the most up to date, informative, thought provoking and practical information available.
Adrian Sladdin, Director, Seventh Wave Training
Adrian is one of the founding partners at Seventh Wave Corporate Training, writing and delivering innovative corporate training as well delivering on large-scale international consultancy work for the financial sector. His corporate clients include Ladbrokes Coral, Lottoland, BetVictor, Playtech Deutsche Bank, J P Morgan and Santander.
His work includes safeguarding qualifications, high-level presentation and communication skills. This is in addition to a range of leadership and management programmes.
In addition he is a Director at Aspire Prep UK, an innovative training business based in London, offering education, leadership and mentoring solutions to local authorities in the United Kingdom and external international clients.
Furthermore he is also the co-founder of the Young International Leadership Programme. This is an engaging programme for young people around the world looking to develop their skills. Adrian also sits as an expert in the International Centre for Learning and Leadership which prepares young people for future employment with a global focus.
Adrian has written extensively during his career and he has developed resources for a range of clients, as well as bespoke workshops and training. His consultancy work includes public speaking, training for external clients as well as advice on bid-writing. In his free time, Adrian sits as Chair of the Board of Trustees at the Jane Goodall Institute UK, part of the wider global environmental charity.
Neil Tyson, Director, Rightway Compliance
Neil is an accredited counter fraud specialist and member of the Institute of Strategic Risk Management with over 20 years’ experience in helping senior managers take an ethical and proactive risk-based approach to managing their organisation’s legal and regulatory compliance.
With a background which includes investigating criminals’ finances he specialises in advising leadership teams on the nature of the threats they face, what they should about those threats and how they should respond if things go wrong. As well as effectively designing appropriate risk management frameworks his audit background also enables him to provide independent assurance to the management board that procedures are operating effectively.
Neil is a firm believer that organisational culture is a key element in achieving ‘compliance by design’ where people instinctively do the right thing. For the organisations he has worked with, including FTSE 100 companies, this has enabled them to reduce their cost of compliance; reduce their cost of non-compliance; gain a greater ability to take risks and gain a competitive advantage in developing new products, services and areas of operation.
Neil’s international career has covered public, not-for-profit and private sectors. He has helped organisations of all sizes and worked across a number of different regulated environments include the Gambling Commission, the Charity Commission, Solicitors Regulatory Authority, the Energy sector and the Financial Conduct Authority. He has also worked in North America advising on compliance issues relating to the complex mix of federal and state legal and regulatory requirements.
Neil now operates as an independent advisor having established his own consultancy ‘Rightway Compliance’, he is also a board member of ‘Bet Know More’ who promote responsible gambling and provide gambling support services to address problematic issues caused by gambling. A trusted expert in his field Neil is an international keynote speaker, panelist and moderator.
Venue: Prospero House
Venue Website: etcvenues.co.uk/venues/prospero-houseAddress:
Venue: Prospero House
Venue Website: etcvenues.co.uk/venues/prospero-house
241 Borough High Street, London, SE1 1GA, United Kingdom